Participant User Guide

User Guide

Complete guide for using the SHELTR platform

Version 1.0.0•January 25, 2025•28 pages•Production Ready

Getting Started with SHELTR

This comprehensive guide helps participants understand and effectively use the SHELTR platform. From initial onboarding to advanced features, learn how to maximize your experience and access available support services.

Platform Onboarding
Step-by-step registration and setup process
  • • Account creation and verification
  • • Profile setup and documentation
  • • Welcome bonus activation
  • • Security settings configuration
  • • Platform tutorial walkthrough
QR Code & Wallet
Managing your digital identity and funds
  • • Understanding your unique QR code
  • • SHELTR-S wallet management
  • • Receiving and spending tokens
  • • Transaction history tracking
  • • Security best practices
Service Access
Discovering and using available services
  • • Service directory navigation
  • • Booking appointments and resources
  • • Emergency assistance access
  • • Progress tracking and goals
  • • Feedback and rating system
Support Resources
Getting help when you need it most
  • • 24/7 support hotline access
  • • Case worker communication
  • • Peer support groups
  • • Crisis intervention services
  • • Community resource directory

Quick Reference

Emergency Support

Call 911 for immediate emergencies

Text "HELP" to access crisis support

Technical Help

Platform support available 24/7

In-app help center and tutorials

Welcome Bonus

100 SHELTR-S tokens ($100 value)

Available immediately upon registration